• UAE Communication & Feedback

    Yellowstone Group is founded by experienced Market Research Professionals with multidisciplinary backgrounds and a focus on Customer Care and Support programs.

    Founded in Dubai in 2014, we provide Back Office Services, Customer Care and Feedback Services to our Clients. We understand the importance of Customers and consider them as a Key element of Organizational Success.

    Carlos Escudero – Founder & CEO

  • Our Customer Care Omnichannel Approach:

    Our Customer Care Omnichannel Service Integrates multiple channels of communication between Brand and Customers into one Simple Monitoring Online Dashboard to provide your different Stakeholders the tools for tactical responses and quick monitoring of main Service KPI’s.

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  • Our Mission:

    Mission is to become our Client’s Trusted Advisors by providing Tailor made Solutions that meet our Client’s business needs with the objective of Cultivating a Healthy Relationship between them and their Customers.

  • Our Services:

    Customer Satisfaction Trackers

    Customer Support Help Desks

    Customer Feedback Hot Lines

    Customer Satisfaction Surveys

    Social Media Channels Feedback

    Back Office Call Center Services

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Services

  • Customer Care & Feedback
  • Social Media Services
  • Back Office Operations

Customer Care & Feedback

Customer Satisfaction and Sales/After Sales Performance Monitor

  • Monitor your Customer’s Satisfaction and Customer Service Performance through tailored designed Customer Satisfaction surveys
  • Track your business Key Performance Indicators of Customer Service through our Customer Feedback surveys
  • Identify relevant areas of improvement from Customer feedback

Customer Help Desks

  • Create and maintain open channels of communication for your Customer Care & Support
  • We support you by establishing dedicated Customer Assistance lines to provide your Customers with the relevant Support through our Call Centre and Chat Customer Service Agents
  • Follow-up on flagged customers which require assistance through our Customer Service Representatives
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Social Media Services

Yellowstone Modular Approach to Social Media – In our connected World its imperative that we established simple and clear channels of communication between Your Brand and Customers Our Modular approach to Social media provides the tools according to our specific Client business needs.

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Back Office Operations

Fieldwork Support for Market Research Agencies through
our qualified Interviewers

  • Computer Assisted Telephonic Interviews
  • Mystery Shopper Fieldwork through CATI Methodology
  • Call backs for quality assurance purposes
  • Online Dashboards with interim results

 

  Call Centre Back Office Operations

  • Technical Helpdesk
  • Database Verification
  • Third Party Audit – Quality Assurance Call backs
  • Response Management
  • Telemarketing Support