Yellowstone Group as your Contact Center

  • We focus on our clients and their end users

  • Delivering operational excellence and process ownership

  • State of the art technological platforms

  • Motivated staff keen to always support

  • Implementing industry best practices with cost effective operations
  • 30 Contact Center Stations

  • Full setup Avaya Telephonic System

  • 100% Recording Capabilities

  • IVR setup Capabilities

  • Operating in multiple languages with a sole objective, providing operational excellence for Customer Experience Improvement

Our Contact Center is equipped with Avaya IP Office Contact Center

Integrated multi-channel customer contact solution for Email, Voice, Chat

Customer Prioritization

  Skills-based routing

  Enhanced Outbound Campaigns

  Telemarketing

  Interactive Voice Response (IVR)

  Call Recording

  Remote Workings

Customer Experience Management (CEM)

Designed to capture the most valuable feedback from your customers after interacting with your different touchpoints

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