Order Management Solution

Too many channels of communication to handle at your restaurant?
We have the right solutions for you!

BENEFITS

Our Order Management Solution supports Restaurant Managers to strengthen their Delivery Channel by centralizing different channels of communication into professional customer service agents with the sole objective of keeping your customers happy.

  • Decrease response time to all orders across all channels of communication
  • Increase you customer satisfaction with great customer service
  • Increase your average ticket amount by upselling on every interaction with your customers
  • Capitalize on your customer feedback, We capture, identify, classify all incoming complains
  • Segment your customer base:
    • 1. Trials – Customer that order 1-2
    • 2. Occasional – Customer that order 2-4 times in the last 2 months
    • 3. Loyals – Customers that order 5-10 times in the last 2 months
    • 4. Super Loyals – Customers that order 10 or more times in the last 2 months
  • Send targeted communication to each segment to maximize your sales AND MUCH MORE

GET WHAT YOU NEED

We provide different services to meet your specific needs

  • Recording and Setup of Professional IVR
  • Setup of 600 or 800 Number
  • Managing and centralizing all online platforms orders
  • Handling of all incoming order calls
  • Content Creation for Social media management
  • Responding to customers inquiries on all Social Media
  • Implement customer experience satisfaction measurement

PACKAGES TO MEET YOUR BUSINESS SIZE

Package Customer Feedback Module of orders Branch Setup of IVR Setup of 600 - 800 Number Handling of Social media Channels Content Generation for Social Media Support Product Photoshoot Customer Feedback Module
Kayak 100-500 Monthly Orders Single Optional Optional Optional Optional Optional Included
Bonanza 501-1500 Monthly Orders Multiple Optional Optional Optional Optional Optional Included
Phoenix 1501-5000 Monthly Orders Multiple Included Included Included Included Optional Optional
Rocket 5001-8500 Monthly Orders Multiple Included Included Included Included Optional Optional
Enterprise +8501 Monthly Orders Multiple Included Included Included Included Optional Optional
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